Privacy Policy

Edited on: 16/02/2022

This document (“Privacy Policy”) explains the privacy rules applicable to all information collected or submitted when you access, install, or use FloxVPN services.

All definitions and capitalized words used in this Privacy Policy are defined here or in our General Terms.

By visiting our websites, by submitting your personal data to us, and by accessing, installing and/or using the Services, you confirm that you have read this Privacy Policy and agree to be bound by this Privacy Policy. If you disagree with the rules of this Privacy Policy, please do not use our Services.

Information in this Privacy Policy is provided in layers, meaning that all information related to our general personal data processing practices is provided here. Meanwhile, additional Service-specific information applicable to separate Flox products or websites are accessible via links in this Privacy Policy.

Processing of your data

Flox processes user data to a limited scope – for provision of the Services, processing payments for the Services, as well as the functioning of our websites and mobile applications. We process the following basic information:

Information for creating your account

  • No information.

  • Payment related information

  • Payment data (If using paid Services): This information is necessary to collect payments for our Services. In addition to the traditional payment methods, such as credit cards, users can buy our Service with cryptocurrency. Our payment processing partners process basic billing information for payment processing and refund requests (such as date of purchase, payer’s IP address, zip code, card owner’s full name, and credit card information).
  • Location Information: When providing your payment details, we ask our users to provide the zip code where they are registered, have a permanent address, or usually live. This information is necessary for tax calculation purposes, however is only used during the payment process and is not kept by us.

  • Sharing your personal data

    We do not share your personal information with third parties except as described in this Privacy Policy.

    Requests for data

    Any request for user data should follow an appropriate official legal process to be recognized by the laws of the United States. We carefully review each request to make sure it satisfies laws applicable to our company, laws of requesting country, international norms, and our internal policies. We keep no logs of users’ online activity (browsing data, traffic information, etc.). Therefore, even in cases we receive a rightfully served request, it might be impossible for us to identify a specific person or provide any identifying information related to that person. In cases where, following an appropriate legal process, we are able to identify a specific person, we will provide the limited data we process as per our Privacy Policy.

    Data security

    We take data security very seriously and take all steps reasonably necessary to secure your data (whether technical, physical, or administrative). However, no company can guarantee the absolute security of internet communications. By using the Services, you expressly acknowledge that we cannot guarantee the security of any data provided to or received by us through the Services and that any information received from you through the website or our Services is provided at your own responsibility.

    Other Terms

    The Privacy Policy is governed by and shall be construed in accordance with the laws provided in our General Terms.

    To ensure the security of personal data, Flox employs various administrative, technical, and physical security measures; however, it is your responsibility to exercise caution and reason when using the Services. You will be personally responsible if such action violates any third party’s privacy or any other rights, or any applicable law. Under no circumstances is Flox liable for the consequences of your unlawful activities, your willful and negligent activities that violate applicable laws or third-party rights, and any circumstances that may not have been reasonably controlled or foreseen.

    Our website may include links to other websites whose privacy practices may be different from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

    This Privacy Policy may be modified and updated at any time, at our sole discretion, for any or no reason, and without liability as indicated below. The date of the most current wording of the Privacy Policy is indicated at the top of the text. We ask all users to ensure that they are familiar with the most current wording of our Privacy Policy. The amendment of the Privacy Policy may be communicated to you by sending an email and/or by publishing the updated Privacy Policy on the website. Updates of the Privacy Policy come into force as of the moment when they are published.

    You may not assign or transfer your rights or obligations under this Privacy Policy to any third party.

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